After-sales Service

The end of the sale does not mean the end of service, we will supply continuous and reliable service for customers to solve the after-sale worries.

• Free of charge to the special sales staff, Experienced technicians guidance is available on the phone, and on the internet. One or more engineers will be dispatched to the quarry site to help install the customers’ plants.
• One year’s warranty period for spare part. Quality-caused problems are free for maintenance within one year ; CHAENG has been providing customers wide range of steel production and processing services for many years.
• The customers are free to call us anytime during operation process, if it can not be resolved by phone call, we will send professional and technical personnel to customers’ site;
• Necessary training about machine daily maintenance to local workers is provided also .
• After-Sales department is made of well-trained employees and installation engineers, the installation engineers are special and professional members of CHAENG , they are now strategically located home and abroad, working for our customers.

Respect customers, communicate with customers in time, continuous improvement, and focus on customers’ value maximization.

• Respect for each of customer's views to facilitate goal of win-win transaction;
• Immediate feedback to customers about progress of contract, to ensure the smooth delivery of steel products;
• To assist the customer in the development of production processes